Customer Service / Administrative Support

CUSTOMER SERVICE REPRESENTATIVE / ADMINISTRATIVE ASSISTANT

Location: Knoxville, TN

PrideStaff is now hiring a Customer Service Representative / Administrative Assistant for our Knoxville client. We are looking for a dependable, organized, and customer-focused professional who enjoys working with customers while supporting day-to-day office operations.

The ideal candidate will have strong communication and computer skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

POSITION RESPONSIBILITIES
Provide professional and friendly customer service by phone, email, and in person. Answer incoming calls and assist customers with questions, orders, product information, and general inquiries. Enter and process customer orders accurately and efficiently. Assist with order status updates, deliveries, returns, and customer follow-up. Perform data entry and maintain accurate customer, order, and account information. Prepare invoices, order documentation, reports, and other administrative paperwork. Communicate with warehouse, sales, delivery, and office personnel to ensure customer orders are processed correctly. Assist with scheduling and coordinating deliveries and customer requests. Research and help resolve order discrepancies, billing questions, and customer concerns. Maintain organized electronic and paper records. Assist with filing, scanning, copying, email correspondence, and other general office duties. Build positive relationships with customers while providing timely and dependable follow-through. Support management and other departments with additional administrative responsibilities as needed.

QUALIFICATIONS
Previous customer service, administrative, office, or order processing experience preferred. Strong computer and data entry skills. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to prioritize multiple responsibilities and meet deadlines. Comfortable working in a fast-paced environment. Professional and positive customer service approach. Dependable attendance and strong work ethic. Ability to work independently while contributing to a team environment.

IDEAL CANDIDATE

The ideal candidate is personable, organized, detail-oriented, and comfortable communicating with customers and internal teams. This position is a great fit for someone who enjoys combining customer service with administrative responsibilities and takes pride in providing accurate, responsive support.
Compensation / Pay Rate (Up to): $19.00 - $19.00