About this role
Description
About the Role:
Snapscale is looking for a Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice. This role combines patient coordination, healthcare administrative support, and marketing/outreach.
The ideal candidate is organized, proactive, and personable, with strong healthcare support experience and the ability to assist with both patient-facing tasks and marketing materials.
Responsibilities may include:
- Handle patient calls, messages, scheduling, and follow-ups
- Assist with referrals, prior authorizations, and patient care coordination
- Navigate healthcare platforms such as Spruce Health, LabCorp, and CoverMyMeds
- Manage emails, patient documentation, and administrative tasks
- Learn and communicate the practice’s Direct Primary Care services
- Support marketing and outreach activities and help create marketing materials
Perks:
- Health Maintenance Organization (HMO)\
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentive
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
Requirements
- Experience in a US-based healthcare/medical office environment
- Experience with patient communication, scheduling, and healthcare coordination
- Familiarity with EMR/CRM and healthcare platforms is a plus
- Marketing experience or experience creating marketing materials
- Strong written and verbal English communication skills
- Highly organized, proactive, detail-oriented, and adaptable
- Must be willing to work onsite