About this role
Position Overview : Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.
Responsibilities:
- Provides excellent customer service to both internal and external customers.
- Responsible for carrier sourcing and development.
- Regularly and accurately dispatches customer-controlled freight.
- Responsible for verifying carriers are approved and meet all internal/external requirements.
- Optimize routing to be cost effective
- Acts as liaison for solving driver and carrier issues.
- Responsible for maintaining carrier and customer base.
- Performs other incidental and related duties as required.
Qualifications
Experience Requirements:
2+ years transportation and third-party dispatch experience.
1-2 years warehouse experience or truck driving experience.
2 years dispatching experience
Essential Skills/Experience
Strong experience with Microsoft Office
Communication with team to demonstrate & set expectations. Be supportive with the team and operations
Professional attitude & work ethic with direct reports
Proven ability to prioritize and multi-task
Strong work ethic
Handling customers & their needs with care in timely and professional manner
Good time management skills
Flexible fast paced worker willing to work in a changing environment.
Working Conditions:
- Fast-paced environment.
- May be required to work either 2 nd or 3 rd shifts.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
- Uses office equipment and machinery effectively.
- Requires normal finger dexterity for keyboarding.
- Works effectively with frequent interruptions.
- Lifting requirements of 50 lbs. occasionally.
- Minimal travel <10%.