About this role
Job Title: Data Entry Specialist
Position Type: Full-Time, Monday – Friday
Hours: 8:00 AM – 5:00 PM (Includes a 1-hour unpaid lunch)
Pay Rate: $17 – $18/hour (Based on experience and bilingual proficiency)
Position Overview
We are seeking a motivated, patient, and highly dependable Data Entry Specialist to join our thriving, fast-paced team. In this role, you will serve as a primary point of contact for our diverse customer base, handling inquiries with empathy and efficiency while maintaining accurate records. If you thrive in a busy environment, love helping people, and can seamlessly switch between languages, we want to hear from you!
Key Responsibilities
Respond to high-volume inbound customer inquiries via phone and email in English and Spanish.
Maintain accurate customer records by entering and updating account information in our database.
Provide accurate, valid, and complete information using designated tools and internal systems.
Listen patiently to customer needs, troubleshoot issues, and deliver clear, accurate solutions.
Manage a fast-paced workflow while maintaining a calm, positive, and professional demeanor.
Qualifications & Requirements
Bilingual Fluency: Fully fluent in reading, writing, and speaking both English and Spanish.
Technical & Data Entry Skills: Strong computer proficiency and accurate keyboarding abilities. (Note: A standard typing test is required as part of the application process.)
Customer-First Attitude: Exceptional patience, empathy, active listening, and problem-solving skills.
Thrives Under Pressure: Proven ability to multitask, prioritize, and manage time effectively in a high-volume environment.
Reliability: Consistent attendance and punctuality for the scheduled 8:00 AM – 5:00 PM shift.
Compensation / Pay Rate (Up to): $17.00 - $18.00 Per Hour