Spa and Fitness Coordinator/Receptionist- Part time

Spa and Fitness Coordinator/Receptionist- Part time

- Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members.

Essential Functions

- Answer all incoming calls to the fitness desk.

- Coordinating and scheduling all massage and facial appointments.

- Communicating with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.

- Fitness billing through the JONAS system.

- Copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.

- Tracking daily and monthly traffic.

- Assisting customers with general questions; may include assisting members in the gym area.

- Maintain inventory for supplies as well as for Dermatological products.

- Maintain sales quota for Dermatological products and promotions.

- Maintaining communications with desk manager to ensure proper procedures are met and training/understanding is adequate.

- Schedule may vary and will at times include evenings and weekends.

- Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc...

- Running all billing/CHITS for fitness related services.

- Good attendance and punctuality is particularly important for this position.

- Convey rules and regulations as needed for the fitness area.

- Performs other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness industry.

- Promote fitness programs, contests, and fitness department.

- Ability to work among fitness staff, to include but not limited to breaks, floor coverage, orientations.

- Portray and be enthusiastic about fitness and wellness.

- Perform desk coverage when necessary.

- Perform any other tasks assigned by management.

Knowledge, skills and abilities

- Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.

- Must possess excellent interpersonal skills.

- Must possess excellent written and verbal communication skills.

- Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.

- Must be a detail-oriented individual and possess time management skills.

- Must maintain high-performance standards.

- Fluent reading and writing in English with the ability to recognize signs and symbols.

- Ability to deal with routine changes often.

- Ability to deal effectively and tactfully with all employees, management and members.

- Ability to work in a fast paced environment.

- Excellent sales and communication skills.

- Thorough understanding of Quail Ridge Club policies and procedures.

- Must have some computer skills, including use of Microsoft Office programs.

Education and experience

- High School Diploma and/or equivalent required.

- Previous clerical and reception work experience required.

- Must have intermediate knowledge of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.

- Seasonal/yearly commitment highly desired; must be comfortable working in a fitness environment and be willing to assist in other areas.

- CPR/AED certification desirable.

- Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Apply on our website at:

http://www.quailridgecc.com/

https://quailridgecc.applicantpro.com/jobs/

Drug Free Workplace/E-Verify Participant/EOE