About this role
Role Responsibilities :
- Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
- Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
- Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.
- Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.
- Assists in the development and implementation of goals and objectives for the Valet department.
Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
- Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.
- Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
- Maintains and review tracking and logging processes to measure and monitor productivity and capacity.
- Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members.
- Drives a sense of urgency within team; ensures attendants run/jog to and from cars.
- Sets high personal standards for performance and encourages others to do the same.
- Implements initiatives to improve the employee experience and employee opinion ratings.
- Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
- Medical, Prescription Drug, Dental, and Vision Coverage
- Life and Disability Insurance
- Free Parking
- Generous Paid Time Off Plan
- Discounted Team Member Meals
- Education Assistance up to $3,600 a year
- 401(k) Savings Plan and Match
- Paid Breaks
Knowledge, Skills, & Abilities:
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
Education & Experience Requirements:
- High School Degree or equivalent
- 1+ years in customer service industry with a clear passion for service.
- Ability to work flexible shifts in a 24x7x365 environment.
- Must be at least 21 years of age.
- Must be a team player
- 1 year in Valet leadership preferred.
- Demonstrated ability to communicate effectively, both verbal and written.
- Demonstrated ability to deal effectively with employees at all levels.
- Strong organizational and analytical skills.
- Computer literacy.
- Ability to handle complex and emotional issues.
- Act as a role model to other employees and always leads by example.
- Must project professionalism and possess excellent verbal and written communication skills.
- Professional appearance.
- Must possess a valid drivers license and qualify for/obtain all necessary company licensing and insurance coverage.
License Requirements:
- None