About this role
Essential Functions:
- Directs the daily work activities of assigned personnel within the Food and Beverage facility
- Ensures sufficient staffing of all Food and Beverage areas
- Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
- Ensures that team members have all required certification validated
- Perform routine inspection of all Food and beverage areas and equipment
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
- Ensures that team members clearly understand and are held accountable for their performance expectations
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
- Ensures venue products and Food and Beverage experience surprises and delights the guests
- Visible in all areas engaged with guests and team members, ensuring all guests expectations has been met
- Manage team members performance according to spot light behaviors
- Ability to conduct a fun informative huddle session
- Solicits and responds to guest feedback by direct interaction
- Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance and administering discipline
- Portrays ability to maintain an exciting and fun environment
- Responsible for maintaining all employee records
- Adheres to all Internal Controls, policies & procedures
- Responsible for appropriate/accurate inventories of supplies
- Ensures compliance with all regulatory, internal controls, policies and procedures
- Communicates and cooperates with the food & Beverage production management team
- All other job duties as assigned
Knowledge, Skills & Abilities:
- Must be 21 years of age
- Must have excellent leadership and customer service/communication skills
- Excellent verbal and written communication skills required
- Excellent problem solving and critical thinking skills required
- Must have a professional experience, be able to lead people and be a team player
- Work requires schedule flexibility which may include nights, weekends, and holidays
- Work requires knowledge of computer programs- Microsoft Suite
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand.
E ducation and Experience:
- High school diploma or equivalent required
- College degree in culinary arts, hospitality or hotel management preferred
- Previous supervisory experience in high volume restaurant industry preferred
- Minimum of 3-5 years experience in food and beverage required
Required Certification/License:
- Must be able to obtain an Ohio Lottery Commission license