Service Advisor

Leading power sports dealership in Chula Vista, CA is looking for a Service Advisor with experience in the Powersports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.

ESSENTIAL FUNCTIONS:

(The following duties for the position listed shall include but not limited to)

- Greet every customer that walks in immediately.

- Provide a high level of customer service in a courteous and professional manner.

- Proper write up of customer concerns.

includes: walk around, vin check for recalls and warranty status, must have accurate

- information on R.O.., up sell

- Perform open R.O. follow up.

includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.

- Close out all R.O.s as they are turned in.

- Perform QC check on all closed out R.O. s

including: vehicle is clean and work is performed properly

- Perform follow up calls on previous days R.O.s

- Perform cold calls on open recall reports: all manufacturers.

- Continuous training with online training (or other sources) from manufacturers.

- Maintain a positive work environment with customers and employees.

LESS-ESSENTIAL FUNCTIONS:

- Communicate with the service manager or upper management any customer or employee related concerns.

- Dispatch R.O.s as needed.

- Clean counter and surrounding area.

- Review service schedule for next available schedule dates for walk in work.

- Set/estimate appointments for all call in customers wanting to bring unit in

- Call customers who have appointments for the next day, and confirm if they are dropping unit off.

- Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.

- Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.

- Abide by all dealership policies pertaining to the department including general housekeeping.

- Follow company dress code and be well groomed at all times.

- Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.

PHYSICAL DEMANDS:

- Employee will predominantly be walking or standing.

- Required to be able to talk and hear, and use hands and fingers to handle or feel;

- Reach with hands and arms;

- Climb or balance; and stoop, kneel, crouch, or crawl.

- Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Qualifications

QUALIFICATIONS

- High School degree or equivalent.

- Strong background in the Motorsports industry.

- Prefer interest or experience in Motorsports industry.

- Creative problem solving skills with the ability to think strategically and act tactically.

- Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.

- Requires excellent communication skills to deal with customers and employees.

- Ability to work well under pressure in fast-paced environment with multiple deadlines.

- Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.