Contractor Specialist Sales Tech Liaison (2 Year Contract)

KEY JOB FUNCTIONS:

This vacancy reports to the Manager Sales Technical Liaison and exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

- Product Analysis and consolidating facts & data - enhance go & study activities.

- Strengthen service function.

- Quick info, from the market.

- Strengthen FTR analysis.

- Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.

- Detailed research on product related matters.

- Compilation of communication to the dealer network - service bulletins.

- Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences.

- Liaise with TMC, TSAM, public relations, legal dept. & customer call Centre (CQD and other related departments).

- Fix it right first time - product resolution.

- Study & develop f/fix methods & coordination parts with NPDC.

QUALIFICATIONS AND EXPERIENCE:

- NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience.

- Minimum 5 years’ experience at dealer level will be an advantage.

- Experience in a research environment or analysis position an advantage.

- Computer experience in MS Office and Outlook.

- Advanced level of technical knowledge.

- Field experience dealing with voice of the customer.

- A minimum of five years technical experience on Lexus and Toyota models would be an advantage.

- Will be required to travel.

COMPETENCIES:

- Accurate information gathering and analysis

- Awareness and commitment to our mission

- Awareness of situations and decisiveness

- Communication and sharing of mid to long term plans

- Creation of innovative vision

- Establishing framework and systems for organisational learning

- Feedback of evaluation results and long-term development of others

- Perseverance

- Strategic reallocation of resources and review of work methods

- Suitable assignment and objective performance review

THIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY

POLICY

Closing Date: 29 July 2026