PMO/Quality Management Lead

We are looking for a PMO/Quality Management Lead to improve the overall quality and strengthen governance of a large-scale IT outsourcing project. The role involves overseeing the project, supporting decision-making, managing risks, and driving quality improvement.

Job Responsibilities:

- Conduct analysis based on KPIs and operational performance data to organize and provide information necessary for decision-making.
- Gain a comprehensive understanding of the entire service and provide information for decision-making regarding project priorities and resource allocation.
- Manage the backlog and control the execution status of improvement themes, PoCs, and derivative projects.
- Design governance models for service management and promote continuous improvement.
- Analyse issues and risks, prioritise them, and propose improvements based on return on investment.
- Create management reports integrating quality, cost, risk, and improvement status.
- Manage and visualise the progress, issues, and risks of cross-cutting projects and derivative projects.
- Manage quality indicators (KPIs/KGIs), conduct quality reviews, and follow up on improvement plans.
- Conduct regular meetings, manage Decision Logs and Action Logs, and improve communication.
- Support the standardisation of knowledge management and document operations.

### Requirements
The requirements we are looking for:

- Project management experience as a PM or PMO.
- Experience in issue management, risk management, regular operations, and creating management reports.
- Experience coordinating with multiple stakeholders, including customers, internal stakeholders, and vendors.
- Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
- Japanese: Fluent, with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
- English: Conversational and basic reading and writing level, with the ability to hold everyday conversations, read and write simple texts, and understand and respond to basic business communications.

Preferred Qualifications:

- Knowledge or practical experience with ITSM/ITIL.
- PMO experience in large-scale outsourcing projects.
- Experience in quality control, including QA, reviews, and standardisation promotion.
- Experience in KPI/KGI design and improvement activities in operational services.
- Experience in infrastructure operations, cloud operations, and application operations projects.