Workforce Experience Coordinator

Position Summary

The People Operations Coordinator supports the day-to-day operations of the People & Culture Department by coordinating recruitment, onboarding, employee lifecycle processes, HR administration, and employee engagement initiatives. This role serves as a primary point of contact for candidates, new hires, and employees while ensuring a positive employee experience and maintaining compliance with organizational policies and procedures.

The People Operations Coordinator plays a critical role in supporting workforce stability, enhancing the onboarding experience, maintaining accurate employee records, and fostering a culture consistent with CAHN's mission, vision, and values.

Essential Functions

Recruitment & Talent Acquisition

- Serve as the primary coordinator for recruitment activities across the organization.

- Post and maintain job openings on internal and external recruitment platforms.

- Coordinate interview scheduling and candidate communications.

- Facilitate candidate screening activities and recruitment workflows.

- Prepare offer letters and employment documents.

- Participate in career fairs, workforce development events, and recruitment initiatives.

- Maintain applicant tracking records and recruitment data.

Onboarding & Employee Lifecycle Administration

- Coordinate and facilitate the full onboarding process for all new hires.

- Ensure completion of pre-employment requirements, including background screenings, employment documentation, and HRIS setup.

- Enter and maintain employee demographic and employment information within the HRIS.

- Coordinate new hire orientation and onboarding activities.

- Prepare onboarding materials and welcome resources.

- Monitor onboarding completion and follow-up activities.

- Support employment status changes, transfers, promotions, and terminations.

Credentialing & Workforce Support

- Collaborate with credentialing staff and operational leaders to support timely onboarding and credentialing of clinical staff.

- Coordinate required documentation associated with position-specific requirements.

- Monitor and track workforce training requirements.

- Maintain records needed to support organizational compliance and accreditation requirements.

Employee Relations Support

- Serve as a first point of contact for routine employee inquiries.

- Respond to employee requests in a professional, responsive, and timely manner.

- Provide administrative support regarding employee relations matters and documentation.

- Escalate employee concerns appropriately to leadership.

- Maintain confidentiality regarding sensitive employee information.

HR Administration & Operations

- Maintain hard-copy and electronic personnel records.

- Support HRIS administration and data accuracy.

- Assist with benefits enrollment and employee status changes.

- Complete employment verification requests and related documentation.

- Support recordkeeping, reporting, audits, and compliance initiatives.

- Answer departmental calls and provide customer service support.

- Assist with special projects and departmental initiatives assigned.

Employee Engagement & Culture

- Support employee engagement activities, workforce recognition programs, and workplace events.

- Assist with employee morale initiatives and culture-building activities.

- Support employee communications and organizational announcements.

- Promote CAHN's values and commitment to employee experience.

- Perform other duties as assigned.

Qualifications

Education & Experience

- Bachelors degree in business administration, Human Resources, or a related field; minimum of one years experience in Human Resources, preferably in a healthcare setting, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities.

- Minimum of three (3) years of experience in human resources, recruiting, onboarding, workforce administration, employee services, or related functions.

- Healthcare, FQHC, community health center, or nonprofit experience preferred.

- Experience using HRIS systems, preferably Paycom, preferred.

Knowledge, Skills, and Abilities

- Knowledge of recruitment, onboarding, and HR administration practices.

- Strong organizational and time management skills.

- Excellent interpersonal and customer service skills.

- Ability to build positive working relationships at all levels of the organization.

- Strong written and verbal communication skills.

- Intermediate proficiency with Microsoft Office applications and HR technology systems.

- Strong attention to detail and accuracy.

- Ability to handle confidential and sensitive information with discretion.

- Ability to manage multiple priorities in a fast-paced healthcare environment.

Core Values

Employees are expected to demonstrate and support CAHN CARES values:

- Compassion

- Accountability

- Reverence

- Excellence

- Stewardship

Commitment to Our Workforce and Community

Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.

Work Environment & ADA Notice

This position may involve exposure to healthcare environments where exposure to infectious diseases, including but not limited to HIV, Hepatitis, and Tuberculosis, may occur. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.