Front Desk Representative

At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares:

Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against.
Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community.
Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity.
Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care.
Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve.

We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance.

Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference. Discover Capital Area Health Network.

JOB SUMMARY

Capital Area Health Networks Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Centers system of care and must have strong written and verbal communication skills. Capital Area Health Networks Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Centers system of care and must have strong written and verbal communication skills.

ESSENTIAL FUNCTIONS
Perform the overall functions and duties of the front desk, insurance verification, and patient registration
Attend daily morning huddle; no matter the location
Greet patients upon arrival; sign them in; verify that all information in the system is correct
Obtain identification data and verify that it is correct in the system
Verify Insurance card matches what is in the system
Assist uninsured or underinsured self-pay patients
Follows up on all missed or canceled appointments
Explain to patients the Medical Centers system of care and all programs that are available to all new patients
Educate the patients about the importance of making an appointment
Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.
Maintain a pleasant dialogue with all persons registering
Ensure quality customer service is being provided to all patients, clients, and vendors
Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division
Call patients to assign follow-up visits after their Tele-visit
Generates and balances theend-of-dayy report for payments
Verify supplies that are needed and complete the supply checklist
Submits their assignment checklist daily to the Team Lead for review
Performs other duties as assigned
Experience:
Basic office skills: typing, faxing, scanning, and telephone etiquette
Preferred experience and proficiency in EClinicalWorks
Preferred experience in medical office collections
minimum of two years of experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.
Bilingual, preferred

Schedule:

Monday – Friday, the hours of operation, 8:00 am- 5:00 pm, with potential extended hours.

EDUCATION AND EXPERIENCE

High School diploma and/or GED required.

BENEFITS

Your Benefits at Capital Area Health Network (CAHN):

We value our team, and it shows in our benefits. As a CAHN employee, youll enjoy:

Health Coverage
Medical Insurance
Dental Insurance
Vision Insurance
Secondary Gap Insurance
Prescription Drug Plan
Supplemental Policies through Colonial Life

Financial Security
Short-Term Disability
401(k) Retirement Plan with up to 3% Company Match
Employer-Sponsored Short-Term Disability
Employer Paid Life and AD&D

Work-Life Balance

Paid Time Off (PTO) Accrued as of Day 1
Self-Care Floating Holidays
8.5 Paid Holidays

Additional Support
Employee Assistance Program (EAP)
Public Service Loan Forgiveness
Were committed to supporting your well-being, at work and beyond.

QUALIFICATIONS

To perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER

This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.