Golf Attendant

GOLF ATTENDANT

- Pay: $18/hour with weekend differential

- Hours: 24 hours/week

- Schedule: Rotating schedule; evenings and weekends required.

- Hours: 1:00PM-9:30PM

POSITION SUMMARY

The Mulligan Club Attendant is the on-the-ground presence for Thrive Wellness's private indoor golf simulator amenity at The Michael. This role keeps The Mulligan Club running smoothly during its required coverage window — greeting members and guests, managing bookings and access, protecting a facility with significant equipment value, and making sure every session reflects the hospitality standard residents expect from a Thrive amenity.

REPORTS TO: Director of Wellness

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Booking & Access Management

- Confirm reservations and manage same-day booking issues through Trackman.

- Verify a signed Use Agreement & Liability Waiver is on file before granting any first-time access.

- Support the waitlist/fill process for cancelled slots per the Operating Policy's priority order (Premier, Gold, Athletic Add-On, Open Booking).

Facility Operations

- Execute opening and closing procedures for each assigned shift.

- Reset and clean the hitting bay, putting green, and seating areas between sessions.

- Perform basic Trackman/equipment troubleshooting and escalate anything beyond basic fixes to Management immediately.

- Maintain cleanliness, organization and stock in the facility.

Member & Guest Experience

- Greet members and guests, confirm session details, and answer questions about membership tiers, rates, and league play.

- Enforce House Rules consistently and respectfully — session length, guest limits, food/beverage restrictions, and equipment-use guidelines.

- Collect applicable guest fees at time of session per membership tier.

Safety, Damage & Compliance

- Monitor for equipment misuse and intervene before damage occurs.

- Report any damage, safety concerns, or rule violations to Management immediately and in writing, per policy.

- Support league play and any scheduled tournaments or private bookings.

Cross-Location & Administrative Support

- Monitor security camera feeds for the other The Athletic Cos. locations (Quarry Trails, Harrison West and Italian Village) during downtime between Mulligan Club sessions, flagging unauthorized guest access or membership-sharing to Management.

- Respond to after-hours inbox messages from members and residents, routing anything needing escalation to the appropriate Team Member the next business day.

- Support general administrative work as assigned (data entry, filing, correspondence, and similar tasks) during non-peak periods of a shift.

Job Requirements:

- High school diploma or equivalent.

- Customer service or hospitality experience preferred; golf or sports facility experience a plus but not required — training on Trackman and house procedures is provided.

- Comfortable learning booking/access software; general comfort with basic technology.

- Strong communication skills, including the ability to enforce rules with members and guests in a friendly, professional way.

- Available for the confirmed afternoon/evening schedule, including evenings and weekends, as a hard scheduling requirement.

- Physically able to stand for the duration of a shift and move lightweight equipment.

SKILLS, EDUCATION AND EXPERIENCE

- High school degree or equivalent required

- Bachelors degree in Community Management, Real Estate, Business Administration or a related field preferred.

- At least two (2) to four (4) years of related community management experience with multi-family/residential community and at least one (1) to two (2) years of experience leading a team is required.

- Experience with community management software systems and Microsoft Office is preferred.

- CAM or CAPS preferred.

What Success Looks Like

- Every assigned shift opens and closes on schedule with a clean handoff for the next shift.

- Low equipment damage/incident rate relative to session volume.

- Positive member and guest feedback on the Mulligan Club experience.

- Smooth, well-run league play and event sessions.

- Accurate waiver-on-file and guest-fee compliance for every session.

- After-hours inbox messages are answered within the shift, with nothing left unanswered for the next business day.

- All policy violations across locations are caught and flagged for Management, keeping The Athletic Cos. experience fair and members-only for everyone.