Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

At   Thermo   Fisher Scientific, each one of our   100 ,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier,   cleaner   and safer.

When   you’re   part of the team at   Thermo   Fisher   Scientific ,   you’ll   do important work, like helping customers in finding cures for cancer, protecting the   environment   or making sure our food is safe. Your work will have   real -world impact, and   you’ll   be supported in achieving your career goals.

Job Title:   Customer Service Representative

Reports to:   Team Leader /Supervisor , Customer   Service

Group / Division:   Life Sciences Solutions Group

Career Band:   2

Position Location:   Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team   are   responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases.  Order Management Representatives   provide exceptional   order management   service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

- Process and follow up all fax/written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team… etc ) to resolve issues and ensure   timely   handling of requests   with senior support if necessary

- Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams

- Follow up order process from order entry until order fulfilment   including checking Hold stop codes on a regular basis

- Become knowledgeable in   the   C ustomer Relationship Management   system s

- Adhere to   company policies, operational regulation,   and departmental training guidelines

- Meet daily/weekly KPI metrics (order volume, accuracy target… etc )

- Work on assignments/projects as part of a team   on ad-hoc basis

Skills :

- Display attention to detail and accuracy in the workplace

- Must have the ability to   identify   and solve problems and to multitask under   tight   deadlines

- Must   possess   self-motivation, enthusiasm, a positive attitude and perform as a team player

- Strong written and verbal communication skill (willingness to answer phone calls)
- Good organizational skills and the ability to prioritize   workload   effectively
- Must   demonstrate   judgment,   tact   and diplomacy in dealing with internal and external customers
- Work on own initiative on daily routine tasks as well as solving system issues
- Competent Microsoft Office user
- Experience:

Relevant customer service experience   is preferred   in   an   SSC/multinational /office   environment,   but fresh   grads   are also welcome

- Experience with Oracle or SAP   preferred but not essential

Education:

- Requires a high school diplo ma or a Government Body award.   A   Bachelor’s   Degree   is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

- This position requires repetitive typing   and regular use of a computer   plus multiple displays

- Most of the other physical demands are typical   with   those associated with an office environment.

- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo   Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate   on the basis of   race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,   disability   or any other legally protected status.