Customer Account Coordinator

Join our growing manufacturing team where customer relationships, attention to detail, and problem-solving matter.

The Customer Account Coordinator serves as the primary point of contact for assigned customer accounts and plays a key role in ensuring orders move accurately and efficiently from entry through shipment. This position is ideal for someone who thrives in a fast-paced environment, stays organized under pressure, and takes ownership of customer needs from start to finish.

This role combines customer communication, order management, and cross-functional coordination with departments including Production, Shipping, Engineering, Sales, and Accounting.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a deadline-driven manufacturing environment. They communicate professionally, follow through on commitments, and take pride in providing accurate, responsive support to both customers and internal teams.

ESSENTIAL RESPONSIBILITIES:

- Manage assigned customer accounts and build positive working relationships through responsive, professional communication.

- Process a high volume of purchase orders accurately and efficiently within the ERP system.

- Provide customers with pricing, product availability, lead times, shipment updates, and order status information.

- Coordinate order changes, cancellations, returns, credits, and other customer requests.

- Work closely with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations.

- Proactively monitor orders to help ensure on-time shipment and timely communication of delays or changes.

- Research and resolve customer concerns with urgency, professionalism, and follow-through.

- Review customer orders and documentation for accuracy and completeness.

- Maintain detailed records and documentation related to customer accounts and order activity.

- Support domestic and international customers as needed.

- Perform additional duties and special projects as assigned.

QUALIFICATIONS:

- Strong written and verbal communication skills.

- Excellent organizational skills and attention to detail.

- Ability to prioritize multiple tasks and manage deadlines in a fast-paced environment.

- Strong problem-solving and follow-up skills.

- Ability to work independently while collaborating effectively with a team.

- Proficiency in Microsoft Office, including Outlook and Excel.

- Comfortable learning and using ERP systems and order entry software.

- Reliable attendance and strong sense of accountability.

- Typing skills of 40+ WPM preferred.

EDUCATION & EXPERIENCE:

- High school diploma or GED required.

- Previous experience in customer service, order processing, administrative support, inside sales support, or manufacturing support preferred.

- Experience with ERP systems or order entry systems preferred.

- Manufacturing industry experience is a plus, but not required.

WE HIRE YOU TO RETIRE YOU:

Airtech is a family-owned global leader in materials used to manufacture high-performance composite parts. Since 1973, weve proudly supported industries like aerospace, automotive, marine, green energy, and recreational sports – helping create lighter, stronger, and greener components.

At Airtech, youll join a global family that values long-term employment, internal promotion, and personal and professional growth. Safety is our top priority, and we work hard to ensure every employee goes home safely every day.

We offer a competitive compensation package that includes medical, dental, and vision benefits; paid vacation and holidays; and a fully funded retirement plan.

Learn more about us at www.airtechjobs.com .

Airtech International is an Equal Opportunity Employer.