About this role
Job Purpose
Improve revenues by reducing bad debt exposure through the direct management of credit terms
Responsibilities
- Efficient Management of Drivers and Corporate Accounts’ Debts
- Ensure the Key Performance Indicators (KPI) of Credit Control are met
- Monitor and control drivers and corporate client accounts’ outstanding.
- Responsible in contacting customers and send reminders to ensure timely payments.
- Negotiate repayment plans with customers and set payment terms and conditions accordingly.
- Conduct aged balance review with Superior and follow up review actions.
- Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
- Prepare daily operation report (s).
- Administer litigation/credit monitoring and screening process.
- Ensure compliance with financial policies and procedures.
- Manage and review repossession and external collection agencies’ performance.
- Attend to drivers’ queries and appeals relating to Credit Control matters.
Qualifications & Work Experience
- Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
- At least 2 years of experience in credit control
- Prior experience in taxi and/or car rental industries is advantageous
- Candidate to possess a valid Class 3/3A Driving License will be an added advantage
- We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
- Excellent mathematical ability
- 5-days work week.
Skills
Technical skills include:
- Proficient in MS Office (especially MS Excel Vlookup, Pivot Tables and functions formulas )
Generic skills include:
- Meticulous and possess strong organising and numerical skills.
- Result-oriented and able to work on tight resources and datelines
- Strong negotiation and writing skills
- Excellent team player
- Customer service oriented with good interpersonal and communication skills
- Ability to work in fast pace and dynamic environment