Director of Rooms

Duties and Responsibilities:

- Leads, influences, and encourages others through effective interpersonal and communication skills; builds trust, respect, and cooperation; advocates sound financial and business decisions; demonstrates honesty and integrity; and serves as a role model for appropriate behaviors.

- Supervises, manages, and develops managers, supervisors, and employees; oversees day-to-day operations and long-term plans for assigned areas; and understands team positions well enough to perform duties in their absence.

- Optimizes revenue maximization through management of Rooms control and coordination.

- Communicates and collaborates with the housekeeping leadership team to ensure rental units are cleaned and turned efficiently, on time, and to quality standards for arriving Guests and Members.

- Establishes open, collaborative team relationships and ensures managers and supervisors foster the same environment.

- Sets performance expectations in accordance with job descriptions, monitors progress, provides guidance and coaching, observes service behaviors, and gives feedback to employees and managers as needed.

- Recognizes and celebrates team contributions and ensures employee recognition occurs across all areas of responsibility.

- Manages the team responsible for department vendors, ensuring compliance with company policies and adequate vendor coverage for operational needs.

- Manages departmental controllable expenses to achieve or exceed budgeted goals and ensures compliance with all standards and procedures.

- Serves as the Service Champion for Concierge, Guest Services, Transportation and Cottage Maintenance by creating a positive work environment, modeling excellent hospitality, and fostering strong guest relations.

- Empowers employees to deliver service above and beyond expectations, supporting customer satisfaction, retention, and continuous service improvement.

- Reviews guest comments, satisfaction survey results, and other data to identify improvement opportunities; responds to guest concerns and manages service recovery.

- Provides on-call support for after-hours emergencies or guest needs as required.

- Leads innovation efforts that evolve the short-term rental program in a positive direction.

Safety Responsibilities and Requirements:

- Performs job responsibilities and operates equipment in accordance with company safety and training programs.

- Uses personal protective equipment as trained and required.

- Maintains a safe and clean work environment.

- Reports safety or hazard concerns to management.

- Reports any on-the-job injury to management.

- Takes personal responsibility for safety every day.

Qualifications/Requirements/Experience/Education:

- A minimum of 4 years of experience in guest services, front desk, or a related professional area or, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 2 years of experience in guest services, front desk, or a related professional area.

- Ability to lead, train, and manage a team to maintain the guest and member experience at the highest standards.

- Strong written and verbal communication skills to collaborate with staff and communicate with guests and members.

- Ability to work effectively with the public, with courteous and excellent communication skills

- Skilled in managing budgets, tracking expenditures, and planning for future improvements

- Knowledge of computers and the Microsoft Office suite.

- Valid Georgia drivers license and good driving record.

- Ability to frequently lift to 75 lbs. (e.g., golf clubs, luggage); ability to reach overhead and below the knees; ability to bend, stretch, lift correctly, twist, pull, and stoop; ability to move up and down stairs or ramps.

- Ability to work outdoors in various weather conditions.

- Professional, courteous and friendly attitude.

Schedule Requirements:

Must be flexible to work any day, including AM or PM shifts.