About this role
About the team:
Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based e-commerce business model. Join us, and let's change the way people shop online!
Responsibilities:
- Set up the metrics to measure governance and experience(GNE) operation activities, including management of risk, fraud and abuse, as well as experiences from sellers, customers and creators;
- Responsible for justifying post purchase (Aftersales) strategy in a scientific way, work closely with the business teams to figure out the goals in both short term and long term;
- Monitoring the key metric changes, and deep dive for the reason behind. Highlight the key insights to business partners with timely response;
- Proactively generate insights and data solutions for business partners to achieve the business goal; Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact .