Head of Innovation Studio & Digital Customer Delivery

Title:
Head of Innovation Studio & Digital Customer Delivery

Job Title

Head of Innovation Studio & Digital Customer Delivery

Division

KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and smart solutions to optimize planned and operating assets.

Responsibilities:

Innovation Studio Leadership

- Lead and grow the Innovation Studio into a world-class customer engagement and delivery organization.
- Build and develop a multidisciplinary team, initially comprising 10-15 professionals, with responsibility for scaling the organization substantially as customer demand grows.
- Establish a culture of accountability, continuous improvement, innovation and customer focus.
- Develop operating models, governance, performance metrics and delivery standards that enable repeatable excellence.

Customer & Executive Engagement

- Serve as the primary host and representative for customer visits, executive briefings, technology demonstrations and VIP engagements.
- Showcase INSITE capabilities through compelling demonstrations that connect technology outcomes to customer value.
- Build trusted relationships with customer stakeholders across operations, engineering and leadership teams.
- Act as a senior escalation point for customer issues, ensuring rapid resolution and a strong customer experience.
- Capture customer feedback and translate insights into delivery, product and process improvements.

Delivery Excellence

- Lead the successful deployment, adoption and support of INSITE solutions across multiple customers.
- Drive improvements in customer responsiveness, delivery quality and operational efficiency.
- Establish visible and measurable workflows that enable proactive management of customer commitments, delivery risks and team priorities.
- Implement data-driven management practices and performance dashboards to improve decision-making and execution.
- Champion standardization, automation and continuous improvement across all delivery activities.

Commercial & Operational Performance

- Partner with finance and business leadership to monitor delivery performance, utilization, margins and profitability.
- Develop and track operational KPIs that drive sustainable growth and improved customer outcomes.
- Identify opportunities to improve delivery economics through process optimization, technology adoption and effective resource management.
- Support business growth through exceptional customer delivery and expansion opportunities.

Leveraging KBR Expertise

- Build strong connections with KBR's global network of technical and industry experts.
- Ensure customer challenges are rapidly connected with the right expertise across the organization.
- Create mechanisms that enable knowledge sharing, best-practice reuse and collaboration across teams.
- Position the Innovation Studio as the hub connecting customer needs with KBR's broader technical capabilities.

Technology & Innovation

- Drive the adoption of digital tools, analytics, automation and AI-enabled workflows that improve delivery effectiveness.
- Promote a culture of evidence-based decision making using operational and customer performance data.
- Continuously identify opportunities to improve how work is performed, measured and managed.
- Foster innovation while maintaining a relentless focus on execution and customer value.

Qualifications including Required Education, Experience, & Skills:

- Bachelor's degree in Engineering, Computer Science, Data Science or a related technical discipline.
- 15+ years of experience in industrial technology, digital transformation, operations, engineering services or related industries.
- Demonstrated experience leading and growing technical delivery organizations.
- Strong track record of customer engagement and stakeholder management at senior levels.
- Experience establishing operational metrics, delivery governance and continuous improvement programmes.
- Proven ability to improve customer outcomes through technology, process improvement and organizational leadership.
- Strong commercial acumen with experience managing delivery performance, utilization and profitability metrics.

Preferred Qualifications Education, Experience, & Skills:

- Experience with industrial digitalization, digital twins, operational technology, industrial analytics or AI-enabled operational solutions.
- Experience in the energy, chemicals, refining, LNG, manufacturing or industrial sectors.
- Familiarity with cloud technologies, data platforms, analytics and enterprise software delivery.
- Experience building delivery centers, innovation hubs or centers of excellence.

Leadership Competencies

- Executive Presence
- Customer Centricity
- Operational Excellence
- Commercial Acumen
- Continuous Improvement
- Innovation Mindset
- Ownership & Accountability

Success in the Role

Success will be measured by:

- Growth and capability of the Innovation Studio team.
- Customer satisfaction and responsiveness metrics.
- Successful deployment and adoption of INSITE solutions.
- Improvement in delivery efficiency and profitability.
- Increased visibility and predictability of delivery performance.
- Effective utilization of KBR's broader technical expertise.
- Recognition of the Innovation Studio as a trusted center for customer engagement and delivery excellence.

Decarbonization – Energy Transition – Sustainability

Belong. Connect. Grow. with KBR!