About this role
Job Scopes
• Acts as a dedicated lead managing end-to-end service requests, quality control, and escalations.
• Maintains workforce resource integrity and serves as the primary contact for multi-vendor coordination.
Job Requirement
- Higher-Diploma / Degree in Information Technology or related discipline.
- 5-6+ years of deskside/infrastructure support with proven team leadership experience.
- Requires cross-domain technical expertise (e.g., Active Directory, Exchange, Group Policy Object troubleshooting) to serve as a senior technical backup for junior staff.
- Strong leadership, resource management, and multi-vendor coordination skills.
- Strong communication skills in both written and spoken Chinese and English.
- Working Windows: Mon – Fri, 08:00 - 19:00; Sat, 08:00 - 14:00
- Working Location: Customer Office