Pre-Sales SDR (Sales Development Representative)

Pre-Sales SDR (Sales Development Representative)

Location: Remote Type: Part-time with the possibility of becoming full time
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## About Outdoor Norway
Outdoor Norway is a premium adventure travel company based in Voss – the heart of Fjord Norway. We design and operate unforgettable outdoor experiences, from daily adventures to multi-day journeys, always with a strong focus on sustainability, quality, and human connection. As we scale, we are strengthening our commercial team. The Pre-Sales SDR plays a critical role in ensuring that every inquiry is handled professionally, personally, and efficiently.

## Role Purpose
The Pre-Sales SDR is the first commercial touchpoint for potential guests and partners. Your mission is to qualify inbound leads, understand guest needs, and ensure high-quality handover to Sales . You are not closing deals — you are creating momentum, trust, and clarity. This role is ideal for someone who is structured, people-oriented, and energized by communication and problem-solving.

Key Responsibilities

### Lead Qualification & Pre-Sales
· Respond promptly to inbound inquiries (email, website forms, HubSpot CRM) · Ability to work in U.S. & European time zones, to support customer calls and communication across North America & Europed · Qualify leads based on travel intent, budget, timeline, and group profile · Identify whether inquiries fit our products: FIT, groups, families, corporate, schools · Ask the right questions to clarify expectations before handover
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### CRM & Data Quality (HubSpot)
· Maintain clean, accurate, and complete CRM records · Tag, segment, and prioritize leads correctly · Ensure all conversations and notes are logged · Filling all the necessary properties in HubSpot CRM.
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### Internal Collaboration
· Coordinate closely with Sales, Marketing, Operations, and Product teams · Ensure seamless handover of qualified leads · Flag special requirements, risks, or upsell opportunities
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### Guest Experience Mindset
· Represent the Outdoor Norway brand with warmth, professionalism, and clarity · Communicate our values: safety, sustainability, and authenticity · Ensure every guest feels heard, understood, and excited

## Success Metrics (KPIs)
· Lead response time (SLA compliance) · Lead qualification accuracy · Conversion from inquiry → qualified lead · CRM data completeness · Internal feedback from Sales & Operations

## Qualifications & Experience
Required: - Experience in sales support, pre-sales, customer service, or hospitality - Strong written and verbal communication skills in English - Comfortable working in CRM systems (HubSpot preferred) - High attention to detail and structured work style Preferred: - Background in travel, tourism, or experience-based services - Additional languages (Norwegian, German, French, Spanish) - Experience handling international guests

## Personal Attributes
· Service-minded and people-focused · Calm, clear, and professional under pressure · Curious and proactive · Team player with strong ownership mentality

## Why Join Outdoor Norway?
· Be part of a purpose-driven adventure company · Work with meaningful products that inspire people · Grow into Sales, Account Management, or Revenue roles · Collaborate with an international, passionate team · Opportunity work remotely