About this role
Long Description
Job Summary
Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.
Job Responsibilities
- Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
- Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
- Order necessary parts after initial prescreen so they are in hand before going to customers' location.
- Perform daily administrative functions to include warranty claims and report submission.
- Maintain performance objectives as required by the company.
- Maintain company vehicle, tools, equipment and parts inventory.
- Rely on personal judgment for safety regarding work.
- Work independently without onsite supervision.
- Other duties as assigned.
- Documents service and installation actions by completing forms, reports, logs, and records.
Candidate Requirements
- 3 to 5 years field service experience in all major home appliances.
- Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
- Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
- Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
- Valid driver's license with a clear driving record.
- Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
- Ability to work a flexible schedule based on business needs.
- Excellent communication, organization and customer service skills.