About this role
Title: SVTC Administrator II
Location: Washington, DC
Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
Job Details:
- Provide a high level of technical understanding for problem solving and troubleshooting
- Interact with hardware and software vendors to address issues when necessary
- Use escalation standards and personal judgment to ensure timely resolution of problems
- Provide training and support to employees when necessary
- Resolve escalated trouble tickets from Service Desk
- Work on-call shift rotations with other members of the department
- Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
- Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
- Minimum four (4) years of relevant experience in addition to education level
- Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
- Experience working in a DoD or IC environment desired
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
Equal Opportunity Employer/Veteran/Disabled