Front Desk Supervisor (H/F) - Hiver 26/27

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

About the role

The Front Desk Supervisor   assists   the Assistant Front Desk Manager in supervising the Front Desk team. She/He supervises their daily tasks   and also   performs her/his tasks on their own when required by the level of operations.

What you will do

- Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to   established   credit policies and procedures as well as Four Seasons Standards.   Recite all information   regarding   hotel   facilities, hours of operation, key personnel,   special events   and activities, and functions in the Hotel.

- Quote and be familiar with room and rate availability for current and future dates.   And s uccessfully complete a room reservation for any given   time period   knowing what types of accommodations,   rates   and owners time available.  Utilise the computer system in running daily reports and posting charges and credits.

- Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.

- Act as an ambassador for the hotel, displaying   a great sense   of style and integrity and   a friendly,   courteous   and professional attitude in all dealings with guests and employees   and communicate to all support departments any necessary information or requests and work harmoniously and professionally with all colleagues.

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management ”.

What we are looking for

- Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building   skills   and an exceptional eye for detail.

- This position is based at the Four Seasons Hotel   Megève   and the contract is seasonal.

- You must   possess   the legal right to work in   France   at the time of application and have fluency in French and   English .

- Knowledge of Opera PMS is   required .

What we offer

- 39-hour   seasonal   contract

- Salary communicated   during   interview

- Uniform supplied   et   lau ndered   for operating staff

- One meal per shift   at our Employees ’   Cateferia

- As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)

What your experience will be like

- Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!

- A dedicated shuttle service will not only take you to your   workplace but   can also show you the region's legendary sights!

- The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.

- Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths,   Ciné   Mont-Blanc, a nd other local attractions.

- Bring the season to a close with our Staff Party, sure to be the envy of many!