Support Worker

Number of Positions Available:
1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Full time

Permanent

The Beacon – Homelessness Support Service

SCHADS Level 3

Why this role matters

At The Salvation Army, every interaction is an opportunity to offer dignity,   safety   and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can pause,   breathe   and begin rebuilding their lives. As a Support Worker, you become part of that journey. You offer compassion,   stability   and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen.

About the role

This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents,   visitors   and callers. It includes answering phones, gathering basic intake information, completing data   entry   and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail   collection   and supporting the smooth running of   afterhours   operations. The environment is safe,   inclusive   and welcoming, and every interaction contributes to someone feeling supported and respected.

This   full-time   permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is   in accordance with   SCHADS Level 3. It is a   shift-based   position and requires availability across the following shift types:

- Day shift: 7.00am to 3.00pm

- Afternoon shift: 3.00pm to 11.00pm

- Night shift: 11.00pm to 7.00am

How you will make an impact

- Provide a warm, professional first point of contact for residents,   visitors   and callers

- Gather essential intake information and ensure   accurate ,   timely   data entry

- Share clear information about accommodation and support options

- Maintain   strong communication   with staff through email and handover processes

- Support the smooth running of daily and   after-hours   operations

- Maintain a visible presence onsite to promote safety,   wellbeing   and respectful conduct

- Respond calmly and appropriately to situations involving distress,   crisis   or challenging behaviour

- Contribute to a positive,   inclusive   and collaborative team environment

What you will bring

- Certificate IV in Community Services

- Experience in homelessness or human services is desirable

- Understanding of trauma impacts, human   development   and social disadvantage

- Ability to respond calmly and professionally to challenging behaviours

- Strong communication   skills and the ability to build rapport with diverse clients

- Initiative, sound   judgement   and the ability to work independently and within a team

- A commitment to The Salvation Army’s values and safe work practices

- Valid WA Working with Children Check

- Current WA Drivers Licence

- First Aid Certificate

What we offer

- NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free

- Employee Assistance Program

- Financial, retail and lifestyle discounts

- Discounted health and fitness programs through Fitness Passport

- Up to 8 weeks of leave per year through our purchase leave scheme

- Generous parental leave

- Up to 5 days paid leave per year to support a Salvation Army program or activity

- A supportive, inclusive culture with passionate and dedicated team members

How to apply

If you are looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please   submit   your application including a current resume and a brief cover letter outlining your suitability for the role.

Applications will close as soon as a suitable candidate is secured .

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration