Referrals

REFERRALS

FLSA: NON - EXEMPT

Duties/Responsibilities:

- Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.

- Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.

- Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.

- Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.

- Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.

- Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.

- Identify and report issues in the referral process to the supervisor for corrective action.

- Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.

- Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.

- Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.

- Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to function well in a high-paced and at times stressful environment.

- Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.

- Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education and Experience:

- High School Diploma or equivalent is required.

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.

- Must be able to travel to various center locations as required.