Agent Shops and Stations (Leeds, On-site)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site)  who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

- Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip

- Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections

- Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates

- Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams

- Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact

- Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated

- Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles

📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!

About You

- Love providing great customer service, have experience in customer-facing roles and excellent communication skills

- You are proactive, motivated, autonomous and have a desire to grow with a business

- You thrive in high pressure, fast moving and dynamic environments

- You can prioritise key tasks and make quick decisions, sometimes on limited information

- Have the ability to deal with difficult situations whilst remaining professional at all times

- You have a strong awareness of health & safety in a busy operational environment and act to keep people safe

- You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

- Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.

- Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.

- Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.

- Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

- Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.

- Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!