RA Agent - Smartcard Administration

Are you looking for an opportunity to support secure access
to the systems that help NHS teams deliver patient care every day?

Join our Registration Authority Bureau team in Southampton,
where you'll play an important role in managing digital identities and NHS
smartcard access. You'll support NHS employees by registering, verifying and
maintaining secure access to healthcare systems through Care Identity
Management.

Working closely with clients, colleagues and subject matter
experts, you'll help ensure NHS staff can access the tools they need to do
their jobs safely and efficiently. You'll gain valuable experience in access
management, information governance, customer support and operational delivery,
while contributing to services that support patient care across the NHS.

This is a 12-month Fixed Term Contract based in Southampton.
You'll work as part of a hybrid team, attending the office on a rota basis up
to two days per week to support operational activities, including the daily 3pm
post run.

What you'll be doing:

- Processing
new NHS smartcard requests using Care Identity Management and ensuring
compliance with identity and right to work standards.
- Creating,
updating and replacing smartcards, including urgent requests for lost,
damaged or amended cards.
- Managing
leaver activity, removing access where required and securely disposing of
returned smartcards.
- Maintaining
accurate records and ensuring smartcard data complies with national
registration authority standards.
- Resolving
smartcard and access-related queries by working directly with clients and
their employees.
- Supporting
audits, reporting activities, service improvements, training and
investigations relating to information security.

What you'll bring:

- Experience
using Microsoft Office applications, including Word, Excel and PowerPoint.
- Strong
attention to detail with the ability to maintain accurate records and
data.
- Good
organisational skills and the ability to manage multiple priorities
effectively.
- Experience
providing professional customer or client support.
- Ability
to work collaboratively as part of a team and build positive working
relationships.
- A
flexible and proactive approach to learning new processes and supporting
service improvements.
- If you're interested in this role but not sure if your
skills and experience are exactly what we're looking for, please do apply, we'd
love to hear from you!

Employment Type: Full-time, Fixed Term Contract (12
months).
Location : Southampton.
Security Clearance Level : DBS.
Internal Recruiter : Becky.
Salary : £26,300 per annum.
Benefits : 25 days annual leave, plus BHols with the option to buy extra days, 4 x death in service life assurance, Health Cash plan, Pension, 3 days paid volunteering, 5 days paid carers leave and an opportunity to opt in for more specific benefits.

Although this role is advertised as full-time, we believe
that flexibility at work can promote work/life balance, increase motivation,
reduce stress and improve performance and productivity. We support different
ways of working and can offer a range of flexible working arrangements. So, if
you're interested and need to work flexibly, we encourage you to apply and talk
to us about what might be possible.

Loved reading about this job and want to know more about
us?
NHS Shared Business Services (NHS SBS) was created by the
Department of Health and Social Care to deliver corporate services to the NHS.
A unique joint venture with Sopra Steria, a European leader in digital services
and software development, we make life easier for NHS employees, patients, and
suppliers, and deliver value for money to the taxpayer. Proud members of the
NHS family, we provide finance & accounting, digital, procurement and
workforce services to more than half the NHS in England, and our solutions are
underpinned by cutting-edge technologies and our teams' expertise, in-depth
understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of
the NHS family, are committed to being a force for good, and are dedicated and
empowered to act responsibly and sustainably at organisational, team and
individual level.
Would you like to join us on our journey?