IT Support Admin (On-Site)

Duties and Responsibilities

- Assist with monitoring and maintaining organizational security tools and protocols, including firewalls, endpoint protection systems, and vulnerability scanning tools.

- Provide frontline end-user support by helping troubleshoot hardware and software issues for onsite and remote employees.

- Support the IT team during security incidents by helping document events, gather data, and execute response procedures.

- Help monitor the health of system networks, servers, NAS, and cloud environments, escalating issues as needed.

- Assist with employee onboarding and offboarding processes, including device provisioning, account setup, and access management following Zero Trust architecture.

- Help track hardware/software inventory and assist with vendor coordination and procurement tasks.

- Collaborate on AI and data-related initiatives, including workflow improvements, reporting, and internal tooling support.

- Troubleshooting and problem solving of systems

- Documentation of work in ticketing system and documenting standard work processes

- Providing a good customer/employee experience

- Other duties as assigned by organizational leadership.

Qualifications

- 2+ year of experience in a help desk, desktop support, or onsite IT admin role.

- Familiarity with Windows/Mac OS, basic networking principles (TCP/IP, DNS, Wi-Fi), and Active Directory or Microsoft 365 administration.

- High energy, a strong sense of urgency, and a willingness to roll up your sleeves for physical tasks like racking equipment or managing cabling.

- An active listener who takes feedback constructively, learns quickly from senior team members, and isn't afraid to ask questions when stuck.

- Strong interpersonal skills with a user-first mindset and the ability to explain simple tech solutions to non-technical staff clearly.

Preferred Qualifications

- CompTIA A+, Network+, or Microsoft Fundamentals (AZ-900/MS-900) are a plus, but passion and adaptability matter more.

Benefits

- Medical, Dental, Vision, Life Insurance

- 401k plan

- Additional Opt-In Insurances

- Vacation + Sick Time Pay

Key Integra Competencies (All candidates are expected to demonstrate, regardless of role)

- Action Oriented

- Situational Adaptability

- Drives Results

Role-Specific Competencies to Emphasize

- Onsite IT employee support

- IT Research and innovation support

- IT Project coordination

- Time management