Security Officer (On Call)

Position Overview: Responsible for maintaining the security and safety of guests, employees and property, while adhering to standards of service.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- Ensure adequate service and safety of property, guests and employees, while maintaining a professional and friendly attitude

- Be first responder in case of emergency, i.e. guest illness, fire emergency, employee accident

- Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable

- Adhere to service standards, ensuring safety and comfort of guests at all times

- Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency

- Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards

- Handle lost & found, using applicable procedures

- Prepare any necessary reports, i.e. theft reports, employee injuries, etc.

- Other duties and responsibilities as assigned

- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.

Qualifications

Qualifications, Job knowledge, Experience, Skills, Abilities:

- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

- Previous security experience preferred

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

- Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers

- Prefer CPR /First aid certified

- Knowledge of all applicable federal, state and local health and safety regulations.

- Ability to grasp, lift, carry or transport up to 50 pounds.

- Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers

- Ability to manage and resolve conflicts

- Ability to multitask

Physical requirements of the position and work environment:

- Must be able to walk, climb stairs

- Must be able to bend, stoop, crouch

- Must use hands to reach, grasp, handle, pull and push

- Must have good near and far vision

- Must be able to hear, talk, smell

- Must be able to lift & carry up to 50 lbs.

- Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.

- Duties may be performed indoors or outdoors. Noise level moderate.

Hilton Nashville Downtown Additional Property Specific Functions:

- Must complete brand required training