About this role
Position Overview : Responsible for supervising Housekeeping operations, in order to ensure guest room cleanliness & sanitation
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Supervise Housekeeping staff, providing open communication, training, coaching and counseling, performance feedback in order to ensure productivity and efficiency in service delivery, as well as positive moral amongst the team
- Inspect the cleaning of guest rooms, public areas, turndown and heart of the house, to include VIP rooms
- Issue work assignments to staff ensuring a smooth flow of housekeeping operations, taking account special request, deep cleaning area, areas of concentration
- Issue supplies to staff, controlling inventory and expenses
- Respond to guest requests, ensuring guest satisfaction, and maintaining standards of service
- Log lost & found items to maintain control
- Other duties and responsibilities as assigned
- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
- Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
- Responsible for receiving, processing and investigating complaints made per the existing harassment policy.