About this role
Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.
Address: 6546 Ocean Gateway, MD 21601/ Contact 302-648-JOBS (5627) with any questions .
Automotive Service Advisor / Service Writer Full-Time
Be the Connection Between Customers and Service Excellence
The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.
If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.
Why Choose Hertrich?
- Family-owned and operated dealership group
- 24 dealerships | 18 automotive brands | 15 collision centers
- Strong community involvement, supporting 90+ local organizations
- Long-term stability with room to grow
What We Offer:
- Extremely competitive salary
- Clear pathways into success and career advancement
- Medical, Dental, Vision, Life & Disability insurance
- Paid vacation, holidays, and personal days
- 401(k) with employer match
- Employee vehicle purchase discounts
What You'll Do:
- Greet service customers promptly and professionally
- Answer service calls and schedule appointments
- Communicate repair needs, estimates, and timelines clearly
- Coordinate repair orders with Technicians
- Keep customers informed throughout the service process
- Recommend additional maintenance or services when appropriate
- Maintain accurate service records
- Deliver an exceptional customer experience-every visit
What We're Looking For:
- Customer-focused, energetic, and team-oriented attitude
- Prior customer service and/or sales experience required (automotive experience is a plus)
- Strong communication skills (English required; Spanish bilingual preferred)
- Comfortable using computers and learning dealership software
- High School Diploma or GED required
- Flexible schedule, including evenings and Saturdays
- Valid driver's license with a clean driving record
Join a Company That Puts People First
At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected,
community-focused dealership group, we want to hear from you.
Apply today and take the next step in your automotive career!
Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.