About this role
This is a remote position.
Remote Member Support Agent – Healthcare Transportation
Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a healthcare transportation program.
This role is a good fit for someone who is patient, detail-oriented, comfortable assisting members with sensitive transportation concerns, and able to navigate multiple systems while documenting information accurately.
Compensation
Production Pay: $12.00–$13.00 per hour
Certification Pay: $7.00 per hour
Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.
What You’ll Do
Agents may assist members with:
- Transportation to and from healthcare appointments
- Scheduling and transportation support
- Resolving member concerns
- Recovering failed or missed scheduled trips
- Reviewing transportation and benefit eligibility
- Educating members about available transportation benefits
- Coordinating with internal departments
- Entering trip and member information accurately
- Documenting member concerns and resolutions
Servicing Availability
Intervals are available:
Daily | 4:00 AM–8:00 PM ET
Approximately 25% of available intervals are on Mondays.
Agents must be able to service:
4 hours / 8 intervals on Mondays
During the Certification SOW, agents must service at least 10 hours / 20 intervals per week , including the required Monday intervals.
During Phase 2, a minimum of 24 intervals per week is required.
Certification Schedule
Phase 1: September 21, 2026–October 13, 2026
Phase 2: October 14, 2026–October 26, 2026
Monday–Friday
10:00 AM–4:00 PM ET
Certification includes instructor-led learning, self-study content, system training, member-support procedures, and live call-taking.
Certification Requirements
To successfully complete certification, agents will need to:
- Complete 100% of required self-paced modules
- Meet required quiz, exam, and tollgate scores
- Successfully complete role-play activities
- Meet technology requirements
- Maintain an Average Handle Time of 850 seconds or less during Phase 2
- Pass at least 3 of 5 required Quality Audits
- Service at least 24 intervals per week during Phase 2
- Complete the required Security Awareness course and score at least 85%
Equipment Requirements
Agents must have:
- Windows 11 computer with all updates completed
- At least 12 GB RAM
- At least 60 GB total hard-drive space with 40 GB available
- Hardwired internet connection
- Minimum 30 Mbps download speed
- Minimum 10 Mbps upload speed
- Network latency of 50 ms or less
- Two monitors with 1920×1080 resolution
- USB 3.0 port
- Hardwired noise-cancelling USB headset with phone-quality audio
- Webcam for certification
Daily equipment scans and facial authentication may be required for class access.
Performance Expectations
Agents are expected to maintain:
- Commitment Adherence: 90% or higher
- Average Handle Time: 390 seconds or less
- Quality Assurance: 96% or higher
- Post Call Survey: 96% or higher
- Policy/Process Errors: No more than 3 per month
Accuracy, professionalism, and complete documentation are especially important in this role.
Screening & Enrollment Requirements
This opportunity requires:
- Background check
- Drug screening
- Photo ID verification
- $75 background check and drug-screening fee paid directly to the vendor
The drug screening must be scheduled within 48 hours of receiving the vendor email.
Both screening requirements must be successfully completed at least 7 days before class begins .
Monthly background checks may also be required to maintain good standing while servicing.
Preferred Qualifications
You may be a strong fit if you:
- Have healthcare or member-support experience
- Have approximately 12 months of healthcare experience
- Type at least 35 WPM
- Can work comfortably in a high-volume environment
- Communicate clearly and professionally
- Have strong attention to detail
- Can remain calm while resolving member concerns
- Follow policies and processes consistently
- Can navigate multiple computer systems
- Have a reliable and professional home workspace
Ready to Get Started?
If you want a structured remote customer service opportunity where your work helps members access important healthcare transportation, apply with Living for Tomorrow to begin the qualification process.
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