About this role
Key Responsibilities
1. Innovation & AI Enablement
- Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations).
- Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows.
- Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
2. Operational Transformation & Innovation
- Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates.
- Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering.
- Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.
- Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.
Required Qualifications
- Education: Degree in Business, Finance, Engineering, Data Science, or a related field.
- Experience: 2–4 years of experience in Banking Operations, Strategy, or Transformation roles.
- Technical Skills: Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage
- Strong analytical mindset with the ability to distill complex problems into structured solutions.
- Excellent stakeholder management and communication skills.
- Proactive, adaptable, and comfortable working in a fast-paced transformation environment.
Location:
Jakarta Head Office
Job:
COO Office/Business Mgt & Support
Schedule:
Regular
Employee Status:
Full time