About this role
The Transportation Coordinator provides support in timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager/ Supervisor.
ESSENTIAL JOB FUNCTIONS:
- Prepares and ensures accuracy of drivers’ daily schedules .
- Provides route update to drivers and communicates in a timely manner.
- Oversees and manages company fleet vehicles including repairs, maintenance records, insurance claims, incident reports, cleaning & disinfection, and licenses update.
- Establishes a positive rapport with program participants, participant’s family members, and other members of the care team and its network providers.
- Assists in training drivers to strive towards providing excellent services and treatments to all participants and staff.
- Assesses resources and forecasts potential problems in operations and schedules to ensure proper coverage of drivers.
- Reports and reviews all issues promptly and provides possible solutions.
- Maintains accuracy and confidentiality of all participants’ information.
- Performs general office duties, processes program enrollments, authorizations, billing charges entry, insurance eligibility and verifications, and other administrative tasks as needed.
- Covers driver when necessary to ensure proper coverage to participants.
- Utilizes applications and software in electronic health records (EHR) such as EPIC appropriately & efficiently and serve as content & workflow expert for resolving issues and proposing solutions.
- Performs other job duties as required by Transportation Manager/Supervisor.
Qualifications
QUALIFICATIONS:
- High school diploma required; college degree preferred.
- Valid class C license required; class B license preferred, with a clean driving record (no violations within the last 5 years)
- Minimum 1 year of experience in professional transportation service and/or 2 years of experience in office setting required.
- Extensive knowledge & experience in senior care programs and/or relevant field preferred.
- Must work flexible schedule with occasional weekends.
- May require operating other company vehicles or tools as needed.
- Current BLS and First Aid certificates required.
- Excellent in customer service.
LANGUAGE (preferred/asset/required):
- Ability to speak, read and write in English required.
- Ability to speak Chinese (Mandarin/Cantonese), Vietnamese, or Spanish is preferred.
- Fluency in other languages is an asset.
STATUS:
This is a FLSA Non-exempt position.
This is not an OSHA high-risk position.
This is a Full Time position.