About this role
Fashion meets conversation. We're looking for Dutch-speaking talents in Poland who love helping customers and creating great shopping experiences.
What we offer
- 100% remote – work from wherever you're most productive
- pay-per-ticket model – your earnings scale with your output
- fully remote training (5 days) before you go live
- personal onboarding and support from day one
- part of a growing international freelancer network
- long-term collaboration with real development opportunities
What you’ll do
You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:
- Inbound calls and written customer communication (email/chat) in Dutch
- order management, returns processing, and general customer inquiries
- providing product information and shopping advice
- accurate documentation of each case in the CRM system
- close collaboration with your team and Team Lead
Requirements
What you bring
- first experience in customer service – ideally in an e-commerce, fashion, or contact center environment
- native-level Dutch (written and spoken) – this is a must
- good English skills for internal communication and training
- strong communication skills and genuine enthusiasm for customer contact
- self-motivation and discipline for independent remote work
- stable internet connection and a quiet workspace
- comfortable working with CRM tools and digital systems
Key details
- Collaboration on a freelance basis (not an employment contract)
Sounds like you?
We're looking forward to hearing from you!
All names are directed at all genders.