Vaccines Customer Support Specialist

Job Description

The Vaccines Sales Team in Poland is looking for a highly motivated and committed candidate for the role of   Vaccines Customer Support Specialist .

The selected candidate will be responsible for promoting our Vaccines portfolio, consisting of highly innovative products that help prevent the spread of serious infectious diseases.

Location:

The role is   field-based   and the candidate must be   located in one of the following territories :

- Opole
- Kędzierzyn-Koźle
- Racibórz
- Zabrze
- Gliwice
- Rybnik

Key Responsibilities:

- Establish and maintain meaningful professional relationships with Healthcare Professionals (HCPs), including medical doctors, nurses, and vaccination centers
- Provide expert support to HCPs in the area of disease prevention through vaccination with our vaccines, ensuring high customer satisfaction
- Deliver sales objectives in line with the allocated budget and business priorities
- Plan and execute activities within the assigned territory in close cooperation with the supervisor
- Create and implement a robust Territory Action Plan to achieve sales targets, in strict compliance with company procedures and ethical standards
- Manage professional interactions with targeted customers in a meaningful, up-to-date, scientifically valuable, and customer-focused manner
- Deliver product information aligned with the marketing strategy and use recommended promotional messages to effectively support sales calls
- Utilize omnichannel communication channels as appropriate
- Ensure timely completion of administrative tasks, including CRM call reporting, post-meeting notes, expense reports, adverse event reporting, and other required documentation
- Act in accordance with high ethical standards at all times

Required Qualifications:

- Minimum 3 years of experience in the pharmaceutical Rx business; experience in gynecology will be considered an asset
- University degree, preferably in life sciences or business
- Positive, proactive, “can do” attitude
- Self-motivated, energetic, and driven to excel
- Strong scientific background with the ability to understand and discuss scientific data and arguments
- Excellent communication and presentation skills
- Strong customer focus and excellent relationship-building skills
- Ability to work independently in the field, as well as collaboratively within a team
- Good planning, organizational, analytical, and problem-solving skills
- Creative thinking and willingness to continuously learn
- Good command of English, both spoken and written
- Strong PC literacy, especially in MS Office applications (Word, Excel, PowerPoint, Outlook) and general IT tools
- Valid category B driving license

We Offer:

- The opportunity to work with a highly innovative vaccines portfolio
- A dynamic and collaborative team environment
- Responsibility for a meaningful territory and customer base
- The chance to contribute to public health through disease prevention

Required Skills:
Market Analysis, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
100%

Flexible Work Arrangements:
Not Applicable

Shift:
Not Indicated

Valid Driving License:
Yes

Hazardous Material(s):
n/a

Job Posting End Date:
09/27/2026
*A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.