About this role
Requisition ID: 28816
Job Country: Saudi Arabia (SA)
Job City: Jeddah
Group Overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar Building Systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.
alfanar Building Systems manufactures and markets a variety of building construction products and systems. .
The core manufacturing activities of the industries operating under alfanar Building Systems are:
• Ceramic wall and floor tiles
• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Office & home furniture and interior décor products
Job Purpose
Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.
Key Accountability Areas
Client Engagement and Relationship Building:
- Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
- Actively reach out to potential clients and promote the company’s new product.
- Provide some product suggestions and alternatives to customers if they are in doubt during product selection.
Data Management and Reporting:
- Upload relevant data on C4C (Customer Relationship Management system).
- Submit samples and any necessary documents to clients and follow for approval.
Management reporting:
- Suggest some new ideas and strategies to increase the sales.
- Be updated of competitor’s move in the market and informed the Project Sales department (new products, product prices and promotions)
- Provide progress reports on a weekly and monthly basis.
Sales Support and Coordination:
- Prepare and submit quotations to clients, then diligently follow up until approved.
- Attend team meetings to be informed and aligned.
- Monitor and follow up on collections with clients and coordinate accounts for bank posting.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic Qualification
Bachelor Degree in Electrical Engineering or Mechanical Engineering
## Work Experience
4 to 6 Years
## Technical / Functional Competencies
Customer Advocacy Customer Communication Customer Data Management Account Management