Systems Engineer / VTC Operator Tier III

Overview

SYSTEMS ENGINEER / VTC OPERATOR | TIER III (MIELS):

Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Quantico, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

Responsibilities

- Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.

- Voice over IP (VoIP) systems

- Video conferencing systems

- Unified Communications as a Service (UCaaS) solutions

- Session Initiation Protocol (SIP) trunking

- Voice and video network architecture

- Quality of Service (QoS) and Quality of Experience (QoE) management

- Security and compliance for unified communications systems

Qualifications

- Bachelor’s degree, or 10+ years’ of practical experience in voice and video management

- Five (5+) years’ experience in unified communications, with a focus on voice and video systems.

- Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.

- Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.

- Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.

- Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.

- Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced, dynamic environment.

- CCNP Voice or CCIE Voice certification.

- CCNP Collaboration or CCIE Collaboration certification.

- Microsoft Certified Solutions Expert (MCSE) in Skype for Business.

- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.

- Preferred: 7+ years’ experience in Video Audio engineering environment management.

- Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.

- Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.

- Preferred: Cloud certified.

Physical Demands:

- Must be able to lift 25 pounds

- Must be able to stand and walk for prolonged amounts of time

- Must be able to twist, bend, and squat periodically

The pay scale for this position is between $130,000 - $160,000.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with the ability to obtain a Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location.

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