Customer Service Representative - Agriculture

SPR Packaging is a leading company in the flexible packaging market.  We are growing and expanding our team, looking for dedication, and commitment.

Position Description:

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain.  Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries.

- Primary point of contact is with U.S. sales representatives.

- Primary point of contact in Spain is with plant coordinator.

- Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.

- Coordination of resolution of any quality questions or issues

- Reporting and analysis, provide information as required in support of customer.

- Coordinate with the internal departments to find solutions and resolve matters.

- Resolve customer complaints via phone, email, or mail.

- Assist with placement of orders, credits, returns and pickup.

- Document detailed customer information and other pertinent information

- Place or cancel orders and coordinate the import process.

- Utilize SPR systems to communicate order status and shipping information.

- Work closely with senior customer service personnel to ensure proper customer service is being delivered.

- Ensure complete customer satisfaction is provided to the best of your ability.

- Assist in compiling information and reports at the direction of the VP Executive.

- Perform purchasing duties as required.

Qualifications

- Bachelor's degree in business or a related field

- Experience working in a manufacturing industry is preferred.

- Import and Export experience is a plus.

- 2 years of customer service experience is required .

- Bilingual in English and Spanish is a plus.

- Must be a positive and energetic individual that has the ability to work well with all levels of an organization.

- Must be willing to work the necessary hours to get the job  done.

- Excellent organizational skills and attention to detail.

- Excellent communication skills - both written and oral.

- Ability to work effectively in a fast paced, and dynamic  environment.

- Microsoft Office applications - MS Excel and MS Word

- Knowledge/use of ERP systems