Quality and Technical Support Specialist

SPR Packaging LLCRockwall, TexasOn-siteFull-timeStaff, 8–12 yearsListed 1 week ago

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About this role

S PR P a c ka g i n g is a ma n u fa c t u r e r o f f l e x i b le p a c ka g i n g l oc at e d i n Roc kwal l , T e x a s . We supp ly p r i n t e d p la s t ic b ags to ma jo r ma nu fa c t u r e r s in t h e U S , in mar k e ts su c h as: Bak e ry, I c e , C o nsu m i n g p r od u c t s , To r t illa and L a w n & G ar d e n .

P o s i t i o n D es c r ip t ion :

This person will provide technical assistance to customers and the sales team. Support quality control, sales, and R&D departments by providing on-site technical expertise related to customer complaints and approval processes.

Du t i es:

- Assess packaging equipment set up and performance.

- Evaluate how SPRs films and bags run on various lines.

- Troubleshoot and identify opportunities to improve product compatibility and efficiency.

- Lead root cause investigations for quality control claims.

- Collaborate on product development and improvement initiatives.

Qualifications

- Bachelor’s degree in chemical engineering or chemistry

- The ideal candidate will have deep technical knowledge

- Ability to interact confidently with operators, engineers, plant managers and purchasing teams.

- Will work cross functionally to enhance product performance and strengthen customer relationship

- Provide opportunities for SPR’s flexible packaging and agriculture solutions.

- Po s it i ve a n d e ne r ge t i c i n d iv i du als t h at can wo rk w e ll w ith all l e v e ls o f an o r g a n i z at i o n ; m us t b e a b le to g e t al o n g w e ll w ith o t h e rs a n d w illi n g to wo rk l o n g h o u rs w he n n ee d e d

- Exc e ll en t o r g a n i z at i o n s k i lls a n d a t ten t i o n to d e ta i l

- Exc e ll en t c o mm un i c at i o n s k i l l s – b o th w r i t te n a n d o ral

- Ab il i ty to wo rk e ff e c t i vely in a f a st - p a c ed , d y n amic e n vi r o n m e n t

- In de p th k n ow l e dg e o f M i c r o s o ft O ffi c e a pp li c at i o n s – M S Exc e l, A cc ess , Wo r d , Pow e r P o i n t

- Experience with industrial packaging equipment is preferred but not required.