About this role
Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.
After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:
- Installation and training
- Calibration and maintenance
- Service repair
- After sales service support / remote troubleshooting and diagnostic support
- Quoting services to customers
Essential and Desirable Skills:
The successful candidate will:
- Have a background in mechanical, electronic, or multi-disciplinary engineering
- Have exceptional computer skills
- Hold a valid & clean driving license
- Can work independently while representing Taylor Hobson at customer sites
- Be prepared to work flexible hours when required
- Be prepared to assist colleagues in other regions of the world when required
- Have the will to travel within North America (internationally as needed for training, etc.)
Skills & Experiences:
- High energy level with ability to take initiative.
- Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
- Ability to articulate clearly and timely with customers to provide world class service.
- Drive and collaboration experience to identity process improvement areas
- Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
- Good communication skills (verbal and written) and the ability to interact effectively in English.
- Follow set procedures but can identify when change is required
Qualifications:
- Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
- Must hold valid US Passport or Green Card
- Must have experience traveling for work
- Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
- Proven experience in high demand customer service.
- Based out of Central or Western United States with a home office located near a major airport
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Benefits:
- Salary = Fixed Salary + bonus
- Standard Ametek benefits plan plus company car / smartphone / laptop
Business Unit:
Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.
We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.
We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.
Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.
Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.
Website: www.taylor-hobson.com