Hr Operations Specialist

Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:

Job Purpose

The HR Operations Specialist   is responsible for   delivering operational People & Culture services across the employee lifecycle, ensuring a high-quality employee experience, compliance with local legislation and company policies, and   accurate   execution of HR processes.

Key Accountabilities

Hire to Retire Administration

- Administer employee lifecycle transactions in Workday from hire to retire, including hiring, employee changes, transfers, promotions, compensation updates, leave administration, and terminations.

- Partner with Talent Acquisition to ensure   timely   preparation of written offers, approval, issuance, acceptance tracking, and completion of all pre-employment requirements.

- Coordinate pre-employment activities, including collection and validation of required documentation, background checks, medical examinations, work authorization reviews, and system setup requests, where applicable.

- Partner with Payroll, Benefits, Talent Acquisition, IT, Facilities, Security, Ethics & Compliance, and other interested parties to ensure seamless execution of employee lifecycle activities, including Day-1 readiness.

- Facilitate onboarding and orientation activities, providing guidance on company policies, procedures, systems, tools, and employee programs.

- Process   employee changes in Workday, including promotions, job changes, manager changes, compensation updates, cost center changes, organizational reassignments, and other employment-related transactions. Prepare and issue supporting documentation, letters, and contractual amendments where   required .

- Prepare separation documentation packages   in accordance with   requests received via Salesforce, considering applicable legal requirements and company policies, and initiate   required   actions for Payroll, Benefits, and other relevant interested parties following confirmation of employee separations.

Time & Attendance

- Review and   validate   timekeeping data prior to payroll processing,   identifying   discrepancies   and coordinating corrections with employees and line managers.

- Provide guidance to employees and managers on time and attendance policies, procedures, system usage, and compliance requirements.

- Audit compliance with working time regulations, rest periods, overtime limits, and other statutory requirements, bringing up risks and issues as   appropriate .

- Generate and analyze time and attendance reports,   identifying   trends, anomalies, and opportunities for improved compliance and operational efficiency.

- Maintain   accurate   documentation and audit trails related to time and attendance activities   in accordance with   established controls and audit requirements.

HR Service Delivery

- Process, review, and resolve Workday tasks and Salesforce cases,   applying   critical thinking and sound judgment to   validate   information, assess supporting documentation, and guarantee adherence with company policies and local legal requirements.

- Maintain ownership of cases from receipt through resolution, ensuring   timely   responses,   accurate   documentation, and a high-quality customer experience.

- Deliver services   in accordance with   global HR Service Delivery standards, policies, procedures, service level agreements (SLAs), and governance requirements.

- Call out complex, sensitive, or high-risk cases as   appropriate .

- Maintain clear,   accurate , and auditable case records, ensuring actions, decisions, communications, and supporting documentation are recorded consistently to support effective issue resolution and seamless handovers.

- Identify   recurring issues and improvement opportunities through case analysis and partner feedback.

Document Management, Reporting & Controls

- Maintain employee files, HR transaction records, and supporting documentation   in accordance with   approved filing structures, naming conventions, retention schedules, data privacy requirements, and internal governance standards.

- Implement key compliance metrics and employee lifecycle obligations through regular reporting and control activities, including vacation   utilization   and   expiration , mandatory documentation, probation periods, and other statutory requirements.

- Perform regular quality reviews to ensure data integrity, document completeness, and adherence to   established   controls and procedures.

- Generate,   maintain , and distribute operational reports, trackers, compliance registers, and control logs to support effective governance, risk management, and decision-making.

- Support internal and external audits by providing   timely   access to documentation, reports, evidence, and process records.

Process Improvement & Operational Excellence

- Find opportunities to simplify, standardize, automate, and improve Local Delivery processes,   reducing   manual effort, mitigating risk, strengthening controls, and   enhancing   the employee   experience.

- Support the development, review, and maintenance of local operating procedures (LOPs), FAQs, knowledge articles, and process documentation to ensure consistency and operational effectiveness.

- Collaborate with Payroll, external vendors, and other interested parties to resolve complex process issues and implement sustainable solutions.

- Participate in local, regional, and global projects and initiatives, supporting process transitions, system enhancements, digitalization efforts, policy implementations, and operational change activities.

- Proactively   identify   compliance gaps, control weaknesses, recurring issues, and process improvement opportunities, contributing to the overall effectiveness of HR Operations.

Required Qualifications

- Bachelor's degree in Human Resources , Business Administration, Psychology, or   a related   field.

- Experience in HR Operations .

- Solid knowledge of Time & Attendance processes, labor law requirements related to working time, and associated compliance controls.

- Solid knowledge of Workday with hands-on experience supporting employee lifecycle transactions .

- Proven ability to   operate   effectively in complex and fast-paced environments, managing multiple priorities, interested parties, processes, and changing business demands while   maintaining   high levels   of accuracy, compliance, and customer service.

- Advanced English   proficiency , with the ability to actively   participate   in global meetings and support international employees and interested parties.

Preferred Qualifications

- Spanish   proficiency .

- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen, PDCA, or similar) and experience applying continuous improvement principles to enhance HR operations and service delivery processes.

- Knowledge of case management platforms such as Salesforce.

Behavioral Competencies

- Critical Thinking and Sound Judgment

- Ability to work effectively in complex and fast-paced environments

- Risk Awareness and Compliance Mindset

- Strong Organizational and Planning Skills

- Resilience and Adaptability

Success Measures

- SLA adherence

- Customer Satisfaction Survey

- Accuracy of employee data and HR transactions

- Case resolution effectiveness

- Process improvement and simplification contributions

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we o8er benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:

.


Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.