About this role
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details:
Located at Mercy Pediatrics - Scenic
2716 W Republic Rd
Springfield, Missouri
Minimum Qualifications:
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
- Knowledge of medical terminology, insurance practices, and billing procedures.
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
- Proficient in basic computer skills, including data entry and word processing.
- Excellent customer service skills.
- Accuracy and attention to detail.
- Ability to maintain confidentiality and follow privacy policy/procedure.
- Demonstrating discretion and maintaining patient privacy is paramount in this role.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
- Position requires standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.