Patient Service Representative - FULL TIME

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Located at Mercy Clinic Fremont

SPRINGFIELD, MISSOURI

FULL TIME

## Minimum Qualifications:
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities: 
•    Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
•    Proficiency in basic computer skills, including data entry and word processing.
•    Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
•    Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
•    Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
•    Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
•    Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:
•    Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
•    Position requires standing and walking during each shift.
•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.