About this role
Required Education and Experience
- Bilingual (English – Spanish) required
- At least 1.5 years of experience in Workforce or a scheduling/adherence support role.
- Strong attention to detail with the ability to track and follow up on multiple tasks.
- Able to work with data and reporting tools.
- Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively under pressure.
- Good judgment and discretion when handling sensitive or confidential information.
- Must be able to type at least 30 words per minute.
Preferred Education and Experience
- Familiarity with Genesys Cloud, Paycom, or other workforce management systems.
Qualifications
Required Education and Experience
- Bilingual (English – Spanish) required
- At least 2 years of experience in Workforce or a scheduling/adherence support role.
- Strong attention to detail with the ability to track and follow up on multiple tasks.
- Able to work with data and reporting tools.
- Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively under pressure.
- Good judgment and discretion when handling sensitive or confidential information.
- Must be able to type at least 30 words per minute.
Preferred Education and Experience
- Familiarity with Genesys Cloud, Paycom, or other workforce management systems.