About this role

Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether youre providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking for Member Services Agents to join our ResortCom family!

Position Summary

This position reports to the Cash Department supervisor and is responsible for posting payments into members accounts and conducting research related to payments and account histories.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Posting check, credit card, and bank wire payments

- Completing request received from Clients and internally though CRM in a timely manner

- Balancing check deposits

- Reconciling members Loan and Maintenance Fee accounts

- Managing email requests

- Using reporting tools to complete various tasks and processes within the department

- Downloading bank account histories to post and balance payments

- Assisting the accounting team with research requests

- All other duties and projects as assigned by management

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Evenings and weekend work may be required based upon the workload.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Please review these, as you may need to make modifications.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

Qualifications

Required Education and Experience

- High school diploma (or GED or High School Equivalence Certificate)

- Excellent organizational, multi-tasking and prioritizing skills

- Ability to work under pressure

- Knowledge of MS Office applications (Word, Excel and Outlook)

Preferred Education and Experience

- Bilingual (English – Spanish)

- Bank teller experience