Home Health Office Receptionist and CNA - Hybrid Role

Summary:
We're looking for a versatile team member to fill a new hybrid role that blends front-office support with hands-on patient care. In this position, you'll primarily staff the front desk as our home health office receptionist, while also serving as a certified CNA available to complete field visits as patient care needs arise (field visits are typically completed within 45 minutes to a maximum of 1 hour.)

Responsibilities:
Receptionist/Administrative Duties:
• Conducts self in a professional and courteous manner
• Serves as receptionist and permits only authorized personnel beyond the reception area
• Answers the telephone and receives messages in a pleasant, professional manner
• Receives and submits faxed information
• Ensures confidentiality of all Protected Health Information
• Ensures faxed information is submitted to the appropriate person
• Assists in the production and completion of requested documents, including plans of care and other documents as requested
• Ensures all documents produced are grammatically correct and properly spelled
• Ensures all office equipment is working and properly maintained
• Checks eligibility for patients
• Enters patient data
• Schedules visits
• Prepares invoices for payroll
• Gathers needed information for private billing and faxes it to billing
• Coordinates with private insurance companies for authorization
• Checks HMO status on the first of each month for all patients, prints and files 3 pages per patient
• Adds new physician information into the system after collecting NPI and other required information
• Performs miscellaneous office tasks such as faxing, copying, answering phones, maintaining Excel spreadsheets, drafting memos, and other duties as assigned

CNA/Field Visit Duties:
• Provides safe and effective care to the sick and elderly
• Takes accurate temperature, pulse, respiration, and blood pressure
• Performs simple procedures as an extension of the therapy service, as directed
• Follows Universal Precautions and washes hands before and after each patient visit
• Completes all work assignments and turns in notes as required by Agency policy
• Understands and adheres to established Agency policies and procedures
• Adheres to Agency standards and consistently interprets and accurately performs assigned responsibilities
• Maintains acceptable attendance
• Reports incomplete work assignments to the RN
• Maintains a clean, well-groomed appearance
• Demonstrates effective time management through daily documentation
• Attends position-related in-services, case conferences, and staff meetings
• Attends all mandatory in-service programs as scheduled
• Completes a minimum of 12 hours of in-service training per calendar year (based on date of employment)
• Maintains a clean and neat work environment
• Demonstrates sound judgment and decision-making
• Coordinates care with the RN and reports changes in patient condition
• Participates in the Agency's QAPI meetings

Financial Wellness Benefits That Go Beyond the Paycheck
We understand that financial stress can impact overall well-being. That’s why we offer innovative programs to help our team members manage and reduce debt:
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• Student Loan Repayment Support: We offer direct contributions toward student loan repayment to help you pay down your balance faster.
• 0% Interest Loans: Access interest-free loans designed to help you consolidate or pay off high-interest debt, including student loans—making your financial goals more achievable.