About this role
The Position
Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.
In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions
Duties & Responsibilities:
- Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.
- Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.
- Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
- Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.
- Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.
- Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
- Operational Excellence
Continuously optimize your delivery
- Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
- Provide and deliver systems and processes that consistently work, providing a trustworthy base
- Build scalable, automated solutions that enable innovation while maintaining robust operations
- Business focus
Deliver business value at speed
- Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
- Prioritize initiatives that maximize value and stop or defer low-impact work
- Drive and deliver value by balancing speed, high quality and innovation
- Collaboration
Collaborate to deliver value as One Team
- Embed collaboration and learning in all our activities
- Be a learning organization and continuously develop relevant technology and skillsets
- Invest into people and leadership with a focus on collaboration
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Requirements:
To be successful in this role, you should have:
- Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.
- Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.
- Proven background in support, training, or delivery of software solutions / products.
- Experience in the Biotech or Pharmaceutical industry is a strong plus.
- Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.
- Exceptional interpersonal and stakeholder management skills.
- Ability to communicate complex technical concepts to non-technical audiences.
- Strong collaboration skills, working effectively across departments and with external partners.
- Passion for coaching, developing talent, and fostering professional growth.
- Continuous improvement mindset and a drive for operational excellence.
Required Skills
- Customer Orientation
Identify and solve internal customers' needs
- Operational excellence towards customers
- Establish alliances and long-term relationships
- Seek synergies with different areas
- Create added-value strategies and proposals
- Flexibility to different profiles
- Navigating Change
Adaptability and flexibility
- Uncertainty management
- Challenge the status quo
- Curiosity and learning agility
- Risk analysis and management
- Continuous improvement
- Strategic Vision
Proactivity and initiative
- Push to achieve better results
- Resilience and management of frustration
- Accountability
- Leadership
Lead and provide guidance to a decentralized global team
- Mobilizing and inspiring
- Motivate and develop the team
- Delegate and promote autonomy
- Conflict management
- Goal Orientation
Analytical thinking
- Autonomy
- Complex problem solving
- Planning and organization
- Impact and Influence
Assertiveness
- Active listening
- Promote credibility, trust, and self-confidence
- Influence and impact
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.