Executive

Patient Relation

- Receive patient and patient attendants in a pleasing manner

- Answer Telephone calls.

- Talk at reasonable sound levels. (Do not shout or talk loudly)

- Answering all queries by patients/attendants politely.

- Listen the patient/attendant carefully

- Guide the patients in right way.

- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,

- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.

- Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,

- Coordinate with the Consultants

- Co-ordinate with the Admission Counter and keep the update information from time to time.

- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day

- Maintain interpersonal relations within the departments and other departments

- Maintain Good relations with the patients

- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.

- Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.

- Maintain confidentiality about patients.

- Counsel the patients/attendants whenever it is necessary.

- Communicate to your HOD from time to time.

- Escorting VIP Patients.

- Coordinate with GM-Operations regarding any administrative related problems

- Preparing MIS report and submit to the GM-Operations

- Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

- Possess information related to Hospital procedures/protocol

- Preparing duty roasters for the department

- Managing Leaves and permissions

- Report all the incidence to the in charge

- Attend meetings and self-development programs.

- Attends related meetings and gives input on new methods of improving out patient services.

- Provide training to the staff

- Maintains discipline, dress code and punctuality among the staff.